Privacy Policy

Teckzyy Tweaks

Last Updated: 15 October 2026

1. Introduction

Teckzyy Tweaks is committed to protecting customer personal information and handling it responsibly.

This Privacy Policy explains how we collect, use, store, share and protect personal information when customers access our website, purchase products, communicate with support or use our services.

We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for determining how personal data is processed is:

Trading name: Teckzyy Tweaks

3. Information We Collect

Depending on how customers interact with us, we may collect:

Customer information

• Name and email address.
• Billing country and address, where necessary.
• Order numbers and purchase history.
• Customer account information.

Payment and transaction information

• Payment status.
• Transaction reference numbers.
• Payment method category.
• Refund and dispute records.
• Payment-verification information.

Full card details are generally handled by payment processors rather than Teckzyy Tweaks. We do not ask customers to send full card numbers through Discord.

Technical information

• IP addresses where collected.
• Device and browser information.
• Operating system information.
• Website usage and security logs.
• Licence activation information, if used by the purchased product.
• Diagnostic information voluntarily supplied for technical support.

Communication information

• Customer support requests.
• Messages sent to our official support channels.
• Product feedback and complaints.
• Information supplied during refund investigations.

4. Purposes and Legal Bases

We process personal information for the following purposes:

Contractual necessity

• Processing purchases.
• Delivering digital products.
• Managing licences.
• Providing contractual customer support.
• Processing relevant cancellation or refund requests.

Legal obligations

• Maintaining required transaction and accounting records.
• Responding to lawful requests.
• Complying with applicable consumer and financial regulations.

Legitimate interests

• Preventing fraud and payment abuse.
• Protecting software licensing systems.
• Maintaining website and software security.
• Managing business communications and service quality, subject to applicable privacy safeguards.

Consent

• Sending marketing communications where consent is required.
• Setting non-essential cookies.
• Processing information for other consent-based purposes that are clearly explained to users.

Customers may withdraw consent where processing is based on consent.

5. Payment Processing

Payments may be handled through our SellAuth storefront and supported payment processors.

Payment providers may independently process transaction information according to their own privacy notices.

For payment security and fraud prevention, we may compare transaction amounts, approved discounts, purchase records and payment confirmations.

An underpayment or refund investigation may require retaining appropriate transaction evidence for a lawful and proportionate period.

We do not sell customer payment information.

6. Disclosure to Third Parties

Personal data may be shared where necessary with:

• Our ecommerce platform provider.
• Authorised payment processors.
• Website hosting providers.
• Email and communication service providers.
• Licence management or delivery service providers.
• Technical service providers operating on our instructions.
• Professional advisers.
• Legal authorities where legally required.

We require appropriate safeguards when third parties process information on our behalf.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on legal obligations, transaction records, support requirements, fraud prevention and applicable limitation periods.

Certain accounting records may need to be retained for several years under UK law.

Information that is no longer required will be securely deleted, anonymised or otherwise handled in accordance with applicable law.

8. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will implement an appropriate legal transfer mechanism when required, such as UK adequacy regulations or approved contractual safeguards.

9. Data Security

We implement appropriate organisational and technical measures to protect personal data against unauthorised access, alteration, accidental loss and improper disclosure.

However, no internet-connected service can guarantee absolute security.

Customers should keep their accounts and licence credentials secure.

10. Cookies and Tracking

Our website may use necessary cookies and, where enabled and appropriately consented to, optional analytics or marketing cookies.

Further information is provided in our Cookie Policy.

11. Marketing Communications

We may send relevant service notices and transactional communications necessary to fulfil a purchase.

Promotional emails will be sent only where permitted by applicable law.

Customers can unsubscribe from marketing communications using the provided unsubscribe mechanism or by contacting us.

12. Your Data Protection Rights

Subject to applicable law and relevant exemptions, individuals may have rights to:

• Access their personal information.
• Correct inaccurate data.
• Request deletion.
• Restrict certain processing.
• Object to processing in specified circumstances.
• Receive certain personal data in a portable format.
• Withdraw consent.
• Challenge qualifying automated decision-making.

Requests can be submitted to our privacy contact email.

We may require reasonable identity verification before fulfilling sensitive requests.

We normally respond to valid requests within one month, subject to permitted extensions.

Customers may complain to the UK Information Commissioner's Office at https://ico.org.uk.

13. Children's Privacy

Our products and website are not intended to collect personal information unlawfully from children.

Where processing requires parental consent, we will comply with applicable age and consent requirements.

14. Automated Decisions

We may use automated technical checks to identify suspicious transactions or licence activity.

Where automated decisions have legal or similarly significant effects, we will provide the information and safeguards required by applicable law.

15. Policy Updates

This Privacy Policy may be updated to reflect operational or legal changes.

The latest published version will show its revision date.

Where legally required, we will notify individuals of material changes or obtain renewed consent.

16. Contact

Teckzyy Tweaks

Website: https://teckzyytweaks.com